Judiciary Assesses PACER Services (09/28/2010)

The Judicial Conference of the United States recently released the findings of a year-long PACER user assessment survey. 86% of participants were satisfied with PACER, 9% were dissatisifed. Areas of system improvement noted by the Report authors, Pacific Consulting Group, included (1) searching across cases, across courts, and getting the desired results; and (2) consistency across courts in terms of information and interface. Read the PACER Service Assessment Findings here.